Reliable hospitality & tourism staff
in FNQ

When local staff are hard to find and keep get access to reliable workers from the Pacific Islands and Timor-Leste with recruitment, visas, compliance and 24/7 day to day and cultural support handled for you. 


Absenteeism rates 50% lower than the industry average.

Employed through RWM, your business may recruit workers for longer-term unskilled, low-skilled or semi-skilled roles for up to four years. 

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How a stable PALM workforce

Benefits your venue

Reliable workforce
A committed and productive team that supports the day to day running of your operation

High retention
Workers stay longer, helping build a stable team with an absenteeism rate 50% lower than the industry average.

Low turnover
Our turnover sits 35% lower across the accommodation and food services sector, helping maintain greater consistency across your team. 

Support where labour is limited
Strengthen your workforce in regional areas or locations where local staff are difficult to secure or backpackers don’t stay the duration.

24/7 support
A dedicated account manager and round the clock pastoral support for the emotional and religious wellbeing of all workers.

Commitment to compliance: We uphold high safety and ethical stands with ISO-certified processes.

How a stable PALM workforce

benefits your venue

Reliable workforce
A committed and productive team that supports the day to day running of your operation

High retention
Workers stay longer, helping build a stable team with an absenteeism rate 50% lower than the industry average.

Low turnover
Our turnover sits 35% lower across the accommodation and food services sector, helping maintain greater consistency across your team. 

Support where labour is limited
Strengthen your workforce in regional areas or locations where local staff are difficult to secure or backpackers don’t stay the duration.

24/7 support
A dedicated account manager and round the clock pastoral support for the emotional and religious wellbeing of all workers.

Commitment to compliance: We uphold high safety and ethical stands with ISO-certified processes.

25+ years supporting Australian businesses

RWM works alongside businesses across regional and metropolitan Australia to fill hard to find roles, reduce turnover and build reliable workforces when local labour is difficult to secure.

0 k+

Pacific Island and Timorese workers

0 +

Client sites across rural, regional and metro Australia

0 k+

Traineeships building skills and futures

$

0 m+

Sent back to worker's home nations 

About the PALM schemee

RWM is proud to be the largest provide under the Pacific Australia Labour Mobility (PALM) scheme where Far North Queensland businesses can employ workers from nine Pacific Islands and Timor-Leste for up to four years.

 

RWM can deliver fully compliant, end to end workforce solution that removes the complexity for your operations with in country welfare support that improves integration, communication and workforce stability. 

Roles we can fill in FNQ

  • Kitchen hands and junior chefs
  • Food and beverage attendants
  • Housekeeping teams
  • Laundry and cleaning staff
  • Grounds and maintenance workers
  • Front desk support
  • Resort and attraction staff

PALM workforce experience at scale

0 k+

Pacific Island and Timorese workers

0 +

Client sites across rural, regional and metro Australia

0 %

Want to return to RWM after their 4 year contracts

$

0 m+

Sent back to workers' home nations every year 

Helping workers 
learn and grow

We’re passionate about helping workers grow. Through our traineeship programs, Pacific Islander workers gain qualifications, confidence and valuable skills that create brighter futures for their families and communities back home.  

“Since turning to a PALM workforce solution, we've seen around 98% retention. Previously turnover was about 180%.”

Andrew, Chief Operations Officer, RWM client

Watch how we manage the process for your business end to end

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Recruitment and screening

RWM manages labour market testing and in country recruitment, including interviews, information sessions, physical assessments and medical checks. 

Watch
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Immigration and travel

RWM takes immigration compliance, visa applications and coordination with Labour Sending Units off your hands, along with flights, accommodation and transport in Australia.

Watch
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Community and onboarding

Workers complete a structured induction during their first week, including integrating into their local community, health checks and site specific onboarding support.

Watch
A close up of an orange number four on a white background.

Welfare and wellbeing support

We provide ongoing support through dedicated account managers and our leading 24/7 pastoral care program, supporting workers’ wellbeing, connection and cultural needs.

Watch

Recruitment and screening

RWM manages labour market testing and in country recruitment, including interviews, information sessions, physical assessments and medical checks. 

Watch

Immigration and travel

RWM takes immigration compliance, visa applications and coordination with Labour Sending Units off your hands, along with flights, accommodation and transport in Australia.

Watch

Community and onboarding

Workers complete a structured induction during their first week, including integrating into their local community, health checks and site specific onboarding support.

Watch

24/7 pastoral care

RWM’s site and cultural welfare teams provide 24/7 welfare support, prioritising workers emotional and religious wellbeing.

The number 1 is orange on a white background.

Labour market testing and recruitment

Conducting in-country interviews, information sessions, physical assessments and medical tests, ensuring a seamless process.

Immigration and visas

Handling immigration compliance, handling documentation and visa applications and coordinates with the Labour Sending Unit.

Travel and mobilisation

Arranging flights to Australia and transportation to host employer, ensuring a smooth and efficient journey.

Worker induction and onboarding

Thorough induction during their first week, including health checks and vaccinations to ensure workers are prepared for their new role and environment as well as to prioritise worker wellbeing.

Accommodation and transport

Provides safe, comfortable and convenient accommodation and reliable transport for an easy commute to work.

Personal finance and insurance support

We assist workers settling in, offering advice on managing finances and sending money home.

24/7 pastoral care

RWM’s site and cultural welfare teams provide 24/7 welfare support, prioritising workers emotional and religious wellbeing.

Labour market testing and recruitment

Conducting in-country interviews, information sessions, physical assessments and medical tests, ensuring a seamless process.

End to end support

RWM manages the entire PALM recruitment process, from recruitment, onboarding, visa and immigration processing, mobilisation and settling in Australia.

The number 1 is orange on a white background.

Labour market testing and recruitment

Conducting in-country interviews, information sessions, physical assessments and medical tests, ensuring a seamless process.

A close up of an orange number two on a white background.

Immigration and visas

Handling immigration compliance, handling documentation and visa applications and coordinates with the Labour Sending Unit.

A close up of an orange number three on a white background.

Travel and mobilisation

Arranging flights to Australia and transportation to host employer, ensuring a smooth and efficient journey.

A close up of an orange number four on a white background.

Worker induction and onboarding

Thorough induction during their first week, including health checks and vaccinations to ensure workers are prepared for their new role and environment as well as to prioritise worker wellbeing.

Accommodation and transport

Provides safe, comfortable and convenient accommodation and reliable transport for an easy commute to work.

Personal finance and insurance support

We assist workers settling in, offering advice on managing finances and sending money home.

24/7 pastoral care

RWM’s site and cultural welfare teams provide 24/7 welfare support, prioritising workers emotional and religious wellbeing.

Labour market testing and recruitment

Conducting in-country interviews, information sessions, physical assessments and medical tests, ensuring a seamless process.

Immigration and visas

Handling immigration compliance, handling documentation and visa applications and coordinates with the Labour Sending Unit.

Travel and mobilisation

Arranging flights to Australia and transportation to host employer, ensuring a smooth and efficient journey.

24/7 pastoral care

RWM’s site and cultural welfare teams provide 24/7 welfare support, prioritising workers emotional and religious wellbeing.

The number 1 is orange on a white background.

Labour market testing and recruitment

Conducting in-country interviews, information sessions, physical assessments and medical tests, ensuring a seamless process.

Immigration and visas

Handling immigration compliance, handling documentation and visa applications and coordinates with the Labour Sending Unit.

Travel and mobilisation

Arranging flights to Australia and transportation to host employer, ensuring a smooth and efficient journey.

Worker induction and onboarding

Thorough induction during their first week, including health checks and vaccinations to ensure workers are prepared for their new role and environment as well as to prioritise worker wellbeing.

Accommodation and transport

Provides safe, comfortable and convenient accommodation and reliable transport for an easy commute to work.

Personal finance and insurance support

We assist workers settling in, offering advice on managing finances and sending money home.

24/7 pastoral care

RWM’s site and cultural welfare teams provide 24/7 welfare support, prioritising workers emotional and religious wellbeing.

Labour market testing and recruitment

Conducting in-country interviews, information sessions, physical assessments and medical tests, ensuring a seamless process.

Countries we work with

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A flag with a bird flying over the sun and waves.
A blue flag with a yellow stripe and a white star on it.
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A red and blue flag with three white stars on it.
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The flag of vanuatu is red , yellow , green and black with a yellow x in the middle.
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“I learned so much from the PALM Scheme with RWM. I now have barista and kitchen experience making coffee and meals.”

Elenoa, RWM PALM scheme Hospitality worker from Fiji

Tell us your venue and the roles you need filled

Every venue runs differently. Our team will help you get started with a PALM workforce and guide you through the process.
 

Contact Us